BACKGROUND

• Since 1990, A1 Electric  has been providing customers with the best auto accessories, power window kits and replacement parts available.
• We are a member of the Business Consumer Alliance (Formerly the Better Business Bureau of the Southland).
• Our offices are located at 2301 W 205th Street Suite 101 in Torrance California.
• We maintain a large inventory of the parts we sell. Our goal is to have your parts in stock and ready to ship.

Orders can be placed:

• Online using our Online Catalog and Secure Shopping Cart System. Simply choose the items you wish to purchase and add them to the shopping cart. Our cart will lead you through your purchase.
• Call us toll free at (888) 838-0506 or (310) 328-8500 in the Los Angeles area. If you have questions or concerns about online ordering, this is the best option.
• If you live in the Los Angeles, California area, you can come by our facilities in Torrance to purchase items.  Please call to verify the parts you want are in stock.

Our office is open Monday through Friday 8:30AM to 4:30PM Pacific Time.  Will call hours are 9:00AM to 4:00PM.  Map to A1 Electric

Online Orders

• Our Shopping cart is secured by Geo Trust.  We maintain a GeoTrust Quick SSL Certificate to ensure the security of our customers.
• GeoTrust SSL certificates provide 256 bit encryption thereby offering the highest level of security possible.
• All online orders will be confirmed by Email when the order is placed and when the order is shipped.  If you do not receive a confirmation email when you place your order, either your email address was entered incorrectly or your email spam filter is blocking our email.
• Most orders are processed and shipped within 1 buiness day.  We make every attempt to ship expedited orders on the same day (Monday - Friday).
• If part of your order is out of stock or special order we will notify you as soon as possible with the expected delivery date.  You will not be charged for items that are on backorder until they are ready to ship!
• If you have any questions or comments concerning your order please note them in the comments box at the bottom of the order form. If noted, we will address your questions before completing the order.

Payment Options

• Payment is accepted in US Dollars only.
• We accept PayPal, Visa, MasterCard, Discover (Novus) and American Express.
• If you wish to ship your order to an alternate address to the one your bank has on file for you, we recommend using a verified PayPal account.
• Our company adheres to a strict credit card verification system.  The address entered in the shopping cart must match with the address your bank has on file for your credit card.  Orders with mismatched billing and shipping address cannot be shipped without full verification of card ownership and address.  
• It is our policy to charge credit cards when orders are fulfilled. On out of stock items or special order items, you will not be charged until your order is ready to be shipped.
• Please note that internet sales are not exempt from sales tax. If you live in the state of California, you must pay sales tax on your order. Orders shipped outside of California will not be levied sales tax.

Discounts

• Orders for most qualified product orders that exceed $600.00 qualify for a 5% discount. Some of our products are priced as low as we can go and will not qualify for this discount. Enter 600-5% in coupon box when checking out, or ask your sales person for the discount.
• Qualified auto accessory retailers can also receive jobber pricing.  Ask one of our representatives for more details.

Shipping Information

Most orders are shipped directly from our warehouse in Torrance, California.  While we discourage drop shipping, drop shipping can be arranged on certain out of stock items.

Standard Shipping

• We use UPS, FedEx and the US Postal  Service for shipping.  UPS Ground & FedEx Ground service vary from 1 day to 5 working days depending on your location.  Ground service time estimates can be viewed on the  Ground Shipping Map.  The US Postal Service typically delivers Priority Mail shipments in 1 to 3 days.
• Items shipped A1 Saver will be shipped by the service of our choice. This may be with UPS,  USPS First Class Mail,  FedEx SmartPost, FedEx Ground, Fedex Home Delivery,or USPS Priority mail.
• Please note that as of December 2019, Fedex home delivery classifies packages that are left at your door as completed.  They do not have to knock on your door or get a signature to classify shipments as completed. They will no longer accept responsibility for packages that are stolen after delivery.  Fedex recommends using their delivery manager service to help ensure you get your packages.
• Claims for missing merchandise or merchandise damaged during shipping must be reported to us within 24 hours of receipt.

Shipments to Alaska, Hawaii & Puerto Rico

• We do not offer free or flat rate shipping internationally, or to Alaska, Hawaii & Puerto Rico.

Express & Expedited Shipping

• Expedited UPS Ground Service & FedEx Ground Service are available for a nominal additional charge.  Please note that this nominal charge is typically only a portion of the actual shipping charges that we are charged.   Express shipping services are available from  FedEx, UPS & the Post Office.  UPS next day and second day air are available for an additional charge.  Priority mail (1 to 3 day) is also available from the US Postal service.  The shopping cart/online catalog will calculate express shipping methods during checkout procedure based on your address and items in your shopping cart.   This calculation is made before credit card payment is authorized.

US Postal Service

• We use First Class Mail and Priority Mail Services through the US Postal Service. Please note that Priority Mail is typically a 1 to 3 day service but the delivery date is not guaranteed.  Postal service insurance claims can only be filed 30 days after shipment date and may take up to 30 additional days to resolve.
• This service is available to the United States and its territories, including PO Boxes and  APO addresses.  It is also available globally and is the service of choice for many of our international customers.

Canadian & International Shipments

• We do not offer free or flat rate shipping to destinations outside of the United States.  International shipments can be sent by UPS, FedEx or the US Postal Service.  USPS Priority Mail is the service of choice for most of our international customers.  Call us or send us a message on our contact form and we can help you determine the most economical method.
• We are not responsible for any Duties, Taxes or Brokerage charges on shipments to destinations outside of the United States.  The customer is responsible for all charges imposed by their country and the Customs service.
• Please use our  Contact Form for more information on International orders.   

WARRANTY & RETURNS

• Most products and accessories sold by A1 Electric Automotive Accessories are warranteed for 1 year from the date of purchase unless otherwise noted.
• A1 Electric extends the warranty period for switch kits purchased in conjunction with a power kit  (purchased from A1 Electric) to one year from the date of purchase.  Illumination on switches is warranted for 90 days from the date of purchase.   Switch kits purchased without a window kit  carry the manufacturers standard 90 day warranty from the date of purchase.
• Spal fans are warranteed for 3 years from the date of purchase. 
• Warranty is for repair or replacement only at our (or the manufacturers) discretion. We do not offer refunds for defective parts.  Defective parts will be examined prior to repair or replacement.  All claims will be evaluated within 2 business days of receipt. No other labor allowances or freight claims will be honored. We do not send out parts for warranty before recieving defective parts.
• Please call for return authorization.  Items recieved without return authorization may be delayed or returned to customer.
• Warranty claims must be sent back to us or the manufacturer prepaid.  We do not pay for return shipping charges.  We will not accept collect shipments. Warrantied items will be returned to customer at no charge (in the contigious continental USA only).  Parts sent outside of the contigious continental USA or by express shipment methods will be charged accordingly.
• New Returns: We will accept returns of new unused products in it's original packaging within 30 days of purchase date.  Merchandise must have been purchased from A1 Electric.  We do not pay for return shipping charges.  If you ask us for a return label, the cost will be deducted from your refund.  All returns are subject to a restocking charge. 
• Merchandise removed from it's original packaging will be assesed a repackaging fee along with the restocking charge.  Items that have been installed or "tried out" or used in any way will not be accepted for return.  A return Authorization is necessary for all returns.  
• Shipping costs will not be refunded. On orders sent out with "Free Shipping", the actual cost of shipping (Our cost (noted on your invoice)) will be deducted from the refundable amount of return.  The shipping upgrade costs are not the actual costs.
• Special orders, switch kits purchased without window kits, replacement switches motors and actuators are not returnable. 
• A1 Electric does not offer a money back satisfaction guarantee.  Some of the product manufacturers may directly offer such a guarantee on their products.  

WEB SITE ISSUES,  PRIVACY & CREDIT CARD POLICY

• This is a commercial website, which may be used only for authorized purposes.
• We will not share or sell the information you give us with anyone unless required by law. We do not share names and addresses (Physical or Email) with advertisers, email spammers or other websites. We understand and respect your privacy.
• Our shopping cart checkout is encrypted and protected by GeoTrust. We maintain a GeoTrust QuickSSL certificate to ensure security.
• Credit card information is temporarily recorded on our secure server in a highly encrypted mode. Credit card information is never transferred via unsecure methods such as email or fax.
• Credit card information is removed from the server daily and is not stored for future reference on our computers.
• A1 Electric uses cookies in it's shopping cart for enhanced functionality. Cookies are not used anywhere else on this website. Cookies placed in your web browser are set to expire in 2 days. We do not use these cookies for tracking customers.
• Cookies are small text files placed in a browsers folder (usually located in C:\windows\cookies for Internet Explorer 5.0) on the users hard drive. Cookies are used by web servers to identify individual users. In this way settings and information (such as items in a shopping cart) can be retained while a user visits other parts of a website. Most cookies are completely harmless and are used to enhance your online experience.
• To improve the quality of our site, we collect statistical data on page usage. This information does not identify individual users.
• Unauthorized attempts to upload information and/or change information on this web site is strictly prohibited and is subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.
• Duplication or reproduction of any portion or portions of this website is specifically prohibited without written consent.

LIABILITY

• A1 Electric  will not be liable for personal or property damage caused be the use or misuse of any product we manufacture or sell.
• A1 Electric  has no control over the installation and use of the products we sell, and therefore offers no warranty expressed or implied on the installation of our products.
• A1 Electric and it's Manufacturers reserve the right to make changes and/or improvements in the design of our products. 
•  Although A1 Electric strives to maintain accurate descriptions and photos of our products, we will not be held responsible for differences or changes in descriptions or photographs.
• Although pricing in our catalog is deemed accurate, we will not be held liable for any errors or Omissions
• Prices are subject to change without notice.
•  

  A1 Electric reserves the right to refuse service to anyone.

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  A1 Electric Automotive Accessories
  2301 W 205th Street Suite 101  Torrance California 90501
  (888) 838-0506  Local (310) 328-8500 

   

   

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